Finchley Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Finchley Cleaners provides cleaning services to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making or confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Client means the person, firm or company booking or receiving services from Finchley Cleaners.
Premises means the property or properties where the services are to be carried out.
Services means any cleaning or related services provided by Finchley Cleaners, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning and related tasks.
Cleaner means any employee, worker, subcontractor or representative of Finchley Cleaners assigned to carry out the services.
Agreement means the contract between the Client and Finchley Cleaners incorporating these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
Finchley Cleaners will provide the Services as agreed at the time of booking and confirmed in writing where applicable. The exact scope, frequency and duration of the Services will depend on the type of booking, the size and condition of the Premises and any specific instructions accepted by Finchley Cleaners.
Unless otherwise agreed, Services will be limited to reasonable cleaning tasks that can be completed within the allocated time. The Cleaner may prioritise tasks based on the Client’s instructions, the condition of the Premises and health and safety considerations.
Finchley Cleaners reserves the right to refuse or discontinue any Service where the Premises are unsafe, access is restricted or any condition exists that poses a risk to the Cleaner, the Client or any third party.
3. Booking Process
Bookings may be made by the Client through the methods made available by Finchley Cleaners from time to time, including online enquiry forms or other contact methods. By placing a booking request, the Client confirms that all information provided is accurate and complete.
All bookings are subject to acceptance by Finchley Cleaners. An Agreement is formed only when Finchley Cleaners confirms the booking, including the date, time, type of Service, approximate duration and any applicable charges.
The Client is responsible for ensuring correct access details, parking information and any security instructions are provided prior to the Service. If a booking cannot be fulfilled due to incorrect or incomplete details, the visit may be treated as a late cancellation and charges may apply.
Where regular Services are booked, such as weekly or fortnightly cleaning, the Agreement will continue until terminated in accordance with these Terms and Conditions. Finchley Cleaners reserves the right to adjust visit times or assign different Cleaners as operationally required.
4. Access to the Premises
The Client must ensure that the Cleaner can gain safe and lawful access to the Premises at the agreed time. This includes arranging for keys, key codes, entry fobs or access via reception or concierge services where applicable.
If the Cleaner is unable to access the Premises at the agreed time, Finchley Cleaners will attempt to contact the Client using the contact details provided. If access cannot be gained within a reasonable period, the visit may be cancelled and the Client may be charged a cancellation fee as set out in these Terms and Conditions.
Where keys are given to Finchley Cleaners, they will be securely stored and coded. Finchley Cleaners accepts no responsibility for keys that are not directly handed to a representative of Finchley Cleaners or that are left in unsecured locations at the request of the Client.
5. Client Obligations
The Client agrees to:
Provide a safe working environment for the Cleaner, including adequate lighting, ventilation and access to water and electricity where necessary.
Ensure that any alarms, security systems or entry procedures are explained clearly and do not pose an unreasonable obstacle to access.
Inform Finchley Cleaners in advance of any hazards, fragile items, special surfaces or areas that require particular care or exclusion from the Service.
Secure or remove any valuables, cash, jewellery or personal documents before the Service. Finchley Cleaners does not accept responsibility for loss of unsecured items.
Refrain from instructing the Cleaner to carry out any task that falls outside the agreed Services or that may breach health and safety regulations.
6. Cleaning Materials and Equipment
Unless otherwise agreed at the time of booking, Finchley Cleaners will provide standard cleaning materials and equipment required to carry out the Services. All products used will be appropriate for general domestic and commercial cleaning.
If the Client requests the use of their own products or equipment, this must be agreed in advance. The Client will be responsible for ensuring that such products are safe, fit for purpose and suitable for the surfaces to be cleaned. Finchley Cleaners accepts no liability for damage arising from the use of products supplied or specified by the Client.
Specialist cleaning, such as the treatment of delicate surfaces or the use of industrial equipment, may be subject to additional terms, charges and availability.
7. Prices and Payments
Prices for Services are based on the type of Service, duration, frequency and location of the Premises. Finchley Cleaners will inform the Client of the applicable rates prior to confirmation of the booking. All prices are stated inclusive or exclusive of applicable taxes, as specified at the time of booking.
Finchley Cleaners reserves the right to review and adjust prices periodically to reflect changes in labour, materials, regulatory requirements or other operational costs. Any change in price for ongoing regular Services will be notified to the Client in advance.
Unless otherwise agreed, payment is due on or before the day of the Service. Finchley Cleaners may accept various payment methods as made available from time to time, such as bank transfer, card payment or payment via approved third-party providers.
Where credit terms are agreed for commercial Clients, payment must be made within the agreed period from the date of invoice. Finchley Cleaners reserves the right to charge interest and late payment fees on overdue amounts in accordance with applicable legislation.
Finchley Cleaners may suspend or cancel Services if payment is not received by the due date or if repeated late payment occurs.
8. Deposits and Minimum Charges
For certain types of Services, such as one-off deep cleaning, end of tenancy cleaning or large commercial jobs, Finchley Cleaners may require a deposit at the time of booking. The deposit amount and conditions will be confirmed before the booking is accepted.
Deposits may be non-refundable in the event of late cancellation or non-attendance by the Client, subject to the cancellation terms set out below. Any remaining balance will be due as specified by Finchley Cleaners, either before or on completion of the Service.
Minimum charges may apply for visits of short duration or for Services within specific areas. Details of minimum booking times or charges will be explained at the time of booking.
9. Cancellations and Amendments
The Client may cancel or amend a booking by giving reasonable notice to Finchley Cleaners via the contact methods provided at the time of booking. Specific notice periods may vary depending on the type of Service.
Where the Client cancels or changes a booking with less than the required notice, Finchley Cleaners reserves the right to charge a late cancellation fee, which may be up to the full cost of the scheduled visit, to cover administrative and staffing costs.
If the Cleaner arrives at the Premises and is unable to gain access, or the Service cannot be performed due to circumstances within the Client’s control, the visit may be treated as a late cancellation and charged accordingly.
Finchley Cleaners will make reasonable efforts to accommodate requests to reschedule, but availability cannot be guaranteed. In the unlikely event that Finchley Cleaners needs to cancel or reschedule a booking, the Client will be notified as soon as reasonably practicable, and an alternative appointment will be offered where possible.
10. Service Quality, Complaints and Remedies
Finchley Cleaners aims to provide a high standard of service at all times. If the Client is not satisfied with any aspect of the Service, they should notify Finchley Cleaners as soon as possible, preferably within 24 hours of the visit, providing clear details of the issue.
Where a complaint is justified, Finchley Cleaners may, at its discretion, offer a remedy such as a re-clean of the affected area, a partial credit or another appropriate solution, taking into account the nature of the issue and any limitations in these Terms and Conditions.
Complaints raised significantly after the Service date or without reasonable evidence may be more difficult to investigate and may limit the remedies that can be offered.
11. Liability and Exclusions
Finchley Cleaners will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the following limitations:
Finchley Cleaners will not be liable for normal wear and tear, pre-existing damage, defects, staining or discolouration that cannot be removed by standard cleaning methods, or items that are already loose, broken or poorly installed.
Finchley Cleaners will not be liable for damage resulting from the use of products or equipment supplied or specified by the Client, or for instructions that require the Cleaner to act against professional advice.
Finchley Cleaners will not be liable for any indirect, consequential or purely economic loss, including loss of profit, business interruption or loss of opportunity, arising out of or in connection with the Services.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
Where liability is established, Finchley Cleaners’ total aggregate liability in respect of any claim or series of connected claims shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim, unless otherwise required by law.
12. Waste, Rubbish and Environmental Regulations
Finchley Cleaners will handle general household and office waste generated during the course of normal cleaning, such as emptying bins and removing everyday rubbish within the Premises, provided appropriate receptacles and disposal facilities are available on site.
Finchley Cleaners does not provide bulk waste removal, hazardous waste disposal or the removal of construction debris, clinical waste, sharp objects or any items regulated under specific waste or environmental legislation. The Client is responsible for arranging suitable licensed waste contractors for such materials.
The Client must not request the Cleaner to remove waste from the Premises in personal vehicles or to dispose of waste in a manner that may contravene local waste management or environmental regulations. Finchley Cleaners reserves the right to refuse any request that may involve unlawful or unsafe disposal of waste.
Where recycling facilities are available at the Premises and clearly labelled, Finchley Cleaners will make reasonable efforts to separate general waste and recyclables in accordance with the Client’s instructions and applicable local segregation practices.
13. Health, Safety and Conduct
Finchley Cleaners is committed to maintaining high standards of health and safety. Cleaners are instructed to follow reasonable safety procedures, wear appropriate protective equipment where necessary and decline tasks that may pose unacceptable risk.
The Client must not request the Cleaner to use ladders or stand on furniture, to move heavy items beyond safe lifting limits, or to undertake any activity for which they are not trained or insured. Window cleaning or high-level cleaning may be subject to separate arrangements and safety assessments.
Finchley Cleaners expects all Clients and Cleaners to behave respectfully and professionally. Any form of harassment, abuse, discrimination or threatening behaviour towards Cleaners will not be tolerated and may result in immediate termination of Services.
14. Insurance
Finchley Cleaners maintains appropriate insurance cover in respect of its business operations, subject to policy terms, conditions and exclusions. Evidence of insurance can be provided upon reasonable request.
The Client is responsible for maintaining adequate insurance for the Premises and their own contents, including cover for accidental damage, loss and general risks. Finchley Cleaners recommends that Clients review their policies to ensure that professional cleaning services are covered.
15. Personal Data and Confidentiality
Finchley Cleaners may collect and process personal data relating to Clients for the purposes of managing bookings, providing Services, handling payments and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws.
Finchley Cleaners will take reasonable steps to keep Client information secure and will not disclose personal details to third parties except where necessary to deliver the Services, process payments, meet legal requirements or with the Client’s consent.
Cleaners are instructed to treat all information encountered at the Premises as confidential and not to access, use or disclose personal items or data belonging to the Client.
16. Termination of Services
Either party may terminate regular ongoing Services by giving reasonable notice, typically not less than the period agreed at the time of booking or, if no period is agreed, not less than one full billing cycle. Notice must be communicated through the usual contact methods for the account.
Finchley Cleaners may terminate the Agreement immediately or suspend Services if the Client materially breaches these Terms and Conditions, fails to pay amounts due, behaves in an abusive or unsafe manner, or if continuing the Service is no longer viable for operational or legal reasons.
Any outstanding charges up to the date of termination will remain payable. Termination does not affect any rights or remedies that have accrued as at the date of termination.
17. Variations to Terms
Finchley Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or business operations. The latest version will apply to new bookings made after the date of publication.
For ongoing regular Services, Finchley Cleaners will notify the Client of any material changes in advance. Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation or termination.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Finchley Cleaners in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of Finchley Cleaners. Finchley Cleaners may assign or subcontract any of its rights and obligations, provided that this does not materially affect the standard of the Services.
These Terms and Conditions, together with any written booking confirmation or service specification issued by Finchley Cleaners, constitute the entire agreement between the parties in relation to the Services and supersede any prior arrangements, understandings or representations.
